This isn't so much an update as a rant and a reminder (to myself) to wait a while before buying from Hermo again, or preferrably just not buy from them anymore.
I wrote them a private message about how their product was unprofessionally packaged with an extra helping of furball.
Here's the response:
Hi Amy,
Noted, thanks for your feedback. We will take note for this issue & improve for it.
It's not a feedback. It's a complaint. When I pm'ed Althea's facebook to let them know they mistakenly wrote 30% instead of 15% on their facebook page, they apologized even though it wasn't a big deal.
Hermo's response to sending me hairball was an equivalent to a 'thanks. k bai.'
My experience with Hermo has been disappointing, frustrating, disgusting, and now to add to the list of negative comments, unprofessional.
Next time I feel weakness and want to buy from them again, remind me to check back to this post.
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